When can’t you see a patient or their records aren’t ready, whose fault is that? All you know and care about right now is that you look bad in front of your patient. Plus, you are losing time and money.
Did you now that taking x-rays and seeing your patient often involves up to ten different computers that must talk to each other. They then must transfer data to each other. In your office, this must be done quickly and efficiently, but only to computers in your network and not to any other computers outside your network. If this happens, it will cause an expensive and embarrassing data breach.
We have 2 pricing models break fix (reactive) and managed service (proactive). Break-Fix(reactive): you have a problem, you call us. We charge 145. 00 an hour with a 2-hour min. We will remote on to your computer and fix your issue. We  will tell you the estimated cost before we begin.
  • Practices use their computers until it “breaks” and then call us to repair or replace whatever stopped working.
  • The problem with this method is something must break insuring downtime, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.
  • There are added costs because we often have to “unravel the onion” spend time getting to know your network applying patches and often spending valuable time undoing “fixes” you may have applied to your computer.
  • We also have to spend time setting up your remote connection.
  • If you are paying by the hour, then you will be inpatient because you will feel that your IT guy is trying to pad the bill. You want the IT guy to get done as quickly as possible because you are paying by the hour. Maybe he will cut corners.
  • We often have to contact your practice management software, (i.e.  Dentrix, open dental, Eaglesoft, dolphin) your imaging software (i.e.  Sota, Dexis, CAV,) and sometimes your hardware company all adding time to the clock.
  • Sometimes you may or may know who to contact adding more time.
  • We will do maintenance at the expensive rate of 145.00 pr hour, often even little updates can take 2 to 3 hours, cost you time and money as your staff may have to wait for the updates to finish.
  • We will do maintenance at the expensive rate of 145.00 pr hour, often even little updates can take 2 to 3 hours, cost you time and money as your staff may have to wait for the updates to finish.
  • This treats the systems not the underlying cause which can later cause more issues.

This is like your patient who calls you every 3 years complaining about the pain. In the long run you make more money from root channel and implants. But you would rather help the patient through prevention of the issue.

  • Are you sick and tired of worrying about the security of your network against the latest spyware, virus, or hacker threat?
  • Would you like to have peace of mind knowing that your network is always being watched and secured with the most up-to-date security patches, virus definitions, and firewall settings?
  • Are you and your staff too busy to perform the regular maintenance and support your network needs to function properly?
  • Would you like to have the peace of mind that your network could DEFINITELY be back up and running fast in the event of a disaster?
  • Are repairs on your network being performed in a HIPAA compliant method?
  • Are you sure everyone who is in contact with you network has signed a BAA and they are compliant?

With our program you can not only answer yes to these questions, but you will also have documents to prove your compliance at a more predictable costs per month. Also, because we continually monitor your computer network, we are in a position to make recommendations for things that will save you time, money, and Peace of Mind, i.e., a proactive approach. We will never cut corners and do it right the first time because the better your network works, we better we look. We will work until you are 100 per cent satisfied with never a add on charge.

But if you factor what you are already paying in money, lost time, and patient we can guarantee this method will be cheaper.

Typically for a practice with

1 to 5 computers                                                                 300

6-10 computers and a server                                         500

11-20 computers and a server                                        600

21 computers and above unlimited servers               700

All rates include unlimited remote support.

  • Our Managed Services provides practices with 24-hour monitoring to immediately identify and correct potential issues as well as to provide remote maintenance and support.
  • We monitor your Firewall with a next generation firewall.
  • Content Filtering and Intrusion Protection
  • Microsoft O/S Patch Management
  • File and Server Restores from Backup
  • Virus, Spyware and Malware Removal
  • You will get a portal on every one of your computers allowing you to send a ticket and screenshot of your issue to make troubleshooting easier in the event of an emergency.
  • You will get a portal on every one of your computers allowing us to remote in
  • We guarantee a 30-minute response in an emergency
  • We will also keep and accurate record of what was done on your computer not only for your wellbeing but also it is a requirement to be HIPAA compliant
  • We also promise to speak to all you and all of your staff in a non-geek manner
  • We keep track of your Business Associates (another HIPAA requirement).
  • Access to our HIPAA Portal keeping all of you HIPAA documents, rules, and regulations in one easy to find location.
  • Antivirus software
  • We monitor your backups and sample restores every quarter (HIPAA requirement)
  • Encrypted email

*In the event that we have to come on site: We’ve never had that situation we will have to charge extra for that, but we support clients across the country and have never ever had to go on site.

*All plans must have a contract with all of your Business Associates.

*Firewall hardware extra

We guarantee all of our work 100% if at any time you’re not happy with us just let us know and we will refund your money no questions asked.

  • Asset Tracking and Management
  • Executive Summary Monthly
  • Report Notification of unusual events and threats
  • Network Resource Monitoring

We will let you know what’s wrong and have your own IT guy fix it or we can fix it at reduced rate of 125.00 hour with 1 hour minimum.

For a practice with:

1 to 5 computers                                                                           99

6-10 computers and a server                                                  129

11-20 computers and a server                                                 149

21 computers and above unlimited servers                        169

*Unfortunately, with this plan we can only guarantee 1 business day response.

*Does not include antivirus, firewall, back-up

There are several reasons why you need to have a contract in place with all of your vendors:

  • Because IT is totally evolving many of these vendors continually update their applications.
  • These updates are security and enhancements to the applications. If you don’t have a support agreement with you will not be able to get these updates.
  • These vendors see the same issue again and again and again. When troubleshooting we won’t know a simple fix such as click this or unclick that.
  • And the most important reason is that because they will access to your private patient information, they need to sign a business associate agreement.

At Dental HIPAA & IT, we understand the juggling act between allowing trusted entities to access your data while keeping out the bad guys. We also understand about dental technology because we specialize in dental networks.